Privacy Policy
Your privacy matters to us at Brighton Cast
Last updated: March 15, 2025
Introduction and Our Commitment
At Brighton Cast, we understand that managing your finances requires trust. When you share your personal information with us for our cost management education services, we take that responsibility seriously. This policy explains how we collect, use, and protect your data in accordance with Malaysia's Personal Data Protection Act 2010 and international privacy standards.
We believe transparency builds trust. That's why we've written this policy in plain language—no legal jargon that requires a dictionary. If something isn't clear, reach out to us directly.
Information We Collect
We collect different types of information depending on how you interact with our services:
- Contact Information: Name, email address, phone number, and mailing address when you inquire about our programs
- Educational Background: Previous education, work experience, and career goals to help us recommend suitable courses
- Financial Information: Payment details for course enrollment (processed securely through encrypted systems)
- Website Usage Data: Pages visited, time spent on site, and interaction patterns to improve our online experience
- Communication Records: Emails, phone calls, and chat messages when you contact our support team
We don't collect sensitive personal data unless it's directly relevant to providing our education services. For instance, we might ask about your current employment situation to better tailor our cost management curriculum to your needs.
How We Use Your Information
Your data helps us deliver better educational experiences. Here's what we do with it:
Course Delivery
We use your information to enroll you in programs, send course materials, track your progress, and provide personalized learning recommendations.
Communication
Sending you program updates, schedule changes, new course announcements, and responding to your questions or concerns.
Service Improvement
Analyzing how students use our platform to enhance course content, fix technical issues, and develop new educational offerings.
Legal Compliance
Meeting regulatory requirements, maintaining records for accreditation purposes, and protecting against fraud or misuse.
Data Sharing and Third Parties
We don't sell your personal information to anyone. Period. However, we do work with trusted partners to deliver our services effectively:
- Payment Processors: Secure payment gateways handle your financial transactions with bank-level encryption
- Email Service Providers: Professional email platforms help us send course updates and educational content
- Learning Management Systems: Cloud-based platforms host our course content and track your learning progress
- Analytics Services: Website analytics help us understand how to improve our online experience
- Certification Partners: Accredited institutions that may issue certificates for completed programs
All our partners sign agreements requiring them to protect your data with the same care we do. They can only use your information for the specific services they provide to us—nothing else.
Your Rights and Control
Under Malaysia's Personal Data Protection Act, you have several important rights regarding your personal information:
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this within 21 days of your request.
Correct Inaccuracies
Update or correct any incorrect or outdated information in your profile or records at any time.
Withdraw Consent
Stop us from processing your data for marketing purposes, though this won't affect course-related communications.
Data Portability
Receive your data in a common format if you want to transfer it to another education provider.
To exercise any of these rights, simply email us at help@brighton-cast.com with your request. We'll verify your identity and respond promptly. There's no charge for most requests, though we may ask for a reasonable fee if you make excessive or repetitive requests.
Data Security and Protection
We take data security seriously because your trust is everything to us. Our protection measures include:
- Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols
- Access Controls: Only authorized staff can access your information, and only for legitimate business purposes
- Regular Audits: We conduct quarterly security reviews and update our systems to address new threats
- Secure Facilities: Our physical servers are housed in secure data centers with multiple layers of protection
- Staff Training: All team members receive regular privacy and security training
- Incident Response: We have procedures to quickly address any potential security breaches
While we can't guarantee absolute security (no one can), we use the same level of protection that banks and financial institutions rely on. If we ever experience a data breach that affects your information, we'll notify you within 72 hours and explain exactly what happened and what we're doing about it.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and meet legal requirements:
- Active Students: We retain your data while you're enrolled in courses and for 2 years after completion
- Inquiry Records: Information from course inquiries is kept for 1 year to follow up on potential enrollment
- Financial Records: Payment and billing information is retained for 7 years to comply with Malaysian tax laws
- Marketing Preferences: We keep your communication preferences until you change them or request deletion
- Legal Requirements: Some records may be kept longer if required by law or for legitimate business purposes
When we delete your data, it's permanently removed from our active systems. However, some information may persist in backup systems for up to 30 days before being completely purged.
International Data Transfers
Brighton Cast operates primarily in Malaysia, but some of our technology partners are based internationally. When your data is transferred outside Malaysia, we ensure it receives the same level of protection through:
- Contractual agreements that require international partners to meet Malaysian privacy standards
- Selecting partners in countries with adequate data protection laws
- Using secure transmission methods and encryption for all international data transfers
- Regular monitoring to ensure our international partners maintain their security commitments
If you have concerns about international data transfers, please contact us to discuss your specific situation.
Cookies and Website Tracking
Our website uses cookies to improve your browsing experience. These small files help us remember your preferences and understand how you use our site. We use:
- Essential Cookies: Required for basic website functionality like login and security
- Performance Cookies: Help us understand which pages are popular and how to improve site navigation
- Preference Cookies: Remember your settings and choices to personalize your experience
- Marketing Cookies: Used to show relevant course recommendations (only with your consent)
You can control cookies through your browser settings. Blocking some cookies may affect your ability to use certain features of our website.
Changes to This Policy
We review and update this privacy policy annually or when we make significant changes to our services. When we make important changes, we'll notify you by email and post the updated policy on our website with a new "last updated" date.
Minor updates (like clarifying existing practices) won't trigger notifications, but we'll still update the date at the top of this policy. We recommend checking this page periodically to stay informed about how we protect your privacy.
Questions About Your Privacy?
We're here to help with any privacy concerns or questions you might have.